ACR Software have a team of locally based, trained professionals who directly answer the phones on our Support Desk during the week, and who also provide weekend and out-of-hours emergency support 24/7, on an as-required basis.  

We call it Response Support - our customers talking direct to real experts, in real-time on 02 4725 2020 

Our objectives are to provide a customer experience with every support instance, and to have the recognized Best Support Service in the industry. 

As part of this process ACR Software have an automated system that pro-actively surveys every person who has had contact with the Support Desk in the preceding quarter, which then provides us with an ongoing live barometer of our success level in achieving our goals